NI-CO’s EU funded project in Kazakhstan has recently celebrated the opening of a one stop Justice Services Centre which will provide free services to the public. The Centre in Astana is the first of its kind in the CIS and represents a real breakthrough in transforming the post-soviet law supervisory state agency to a modern public service-oriented organization.
Located in the General Prosecutor’s Office building, the Centre will focus on the prompt resolution of complaints, raising the level of citizens’ trust in law enforcement and government bodies, whilst eliminating the administrative burdens and bureaucracy. Operating a ‘single window’ system, the Centre allows visitors access to prosecutors, lawyers, mediators and other specialists according to their needs while the effective use of technology widens the number of available services.
The Justice Services Centre is part of a wide reaching criminal justice reform programme in Kazakhstan which the NI-CO EUCJ project team has been delivering since October 2015. Throughout 2017, it is hoped that such centres will be established in other major cities throughout the country.